Support
Version 1.0 · Effective date: 4 August 2026
We're here to help with the Grocery Tracker iOS app.
Contact us
For any question, issue, or feedback about the Grocery Tracker app, email us at help@trackit.today and we'll get back to you as soon as we can.
For availability notices, visit Service status.
What to include in your message
To help us resolve your issue quickly, please include where possible:
- a short description of the issue or question;
- the app version (found in the app under Settings);
- your iPhone model and iOS version; and
- a screenshot, if the issue is visual.
Frequently asked questions
Why does a price in the app look different from what I see in store?
Prices are gathered from publicly available sources and refreshed regularly, but retailers can change prices and promotions at any time. Always confirm the current price and availability with the retailer before you buy.
How often is product and price data updated?
We update pricing data on an ongoing basis. Update frequency can vary by store and product, and some prices may be more recent than others.
How do I delete my account or my data?
Email help@trackit.today from the address associated with your account and let us know you would like your account and data deleted. See our Privacy Policy for more information about how we handle your data.
Where can I read the legal terms and privacy details?
See our Terms of Use and Privacy Policy.
Response times
We read every message and aim to reply as soon as we reasonably can. Response times may vary depending on the volume of requests we receive.